Arrival and preparation
Follow the arrival time in your confirmation rather than assuming a universal rule. If you are delayed, contact the salon promptly. Arriving late can affect the available treatment time, depending on the provider’s policy.
Use a quiet phone setting in shared spaces. Wait for instructions about shoes, changing and where to place belongings. If you need storage for large bags, arrange it before arriving rather than assuming the treatment space can accommodate them.
Speak up during the session
You can ask for less pressure, a position change, a pause or an area to be avoided. Clear feedback is more useful than enduring discomfort out of politeness. If spoken communication is difficult, agree on simple words or signals before starting.
Explain relevant skin sensitivities, injuries or other concerns beforehand. The practitioner needs that information to discuss whether the selected course is appropriate; a reservation alone is not a suitability assessment.
Payment, tipping and changes
Follow the salon’s stated price and payment policy. If you are unsure about tipping or an additional charge, ask the provider rather than assuming that customs at another business apply here.
Use the confirmation’s instructions to cancel or reschedule. The cancellation deadline, late-arrival handling and fees are provider-specific and must be checked before booking. This guide does not create or replace リラスマ’s service terms.